Terms and Conditions:
Passenger Information: Passenger names must reflect full legal names as appears on passenger’s proof of citizenship or valid passport. Notify Michelle Jackson, Cruise Holidays immediately if any corrections are needed. Suppliers may charge substantial fees plus applicable fare increases for any name changes. (For immigration and customs purposes it is essential that this information is accurate. Boarding airplanes or cruise ships may be denied if the information is inconsistent.)
Payments: All payments must be made by the dates listed. Payments may be made at any time prior to those dates. There is risk of cancellation by the cruise line if the final payment is not received on time. Be aware that cancellation penalties may apply prior to the final payment date.
Cancellation Policy: Cancellations after booking and deposit are subject to a $100 cancellation fee. Cancellations made after the final payment are subject to a $250 cancellation fee by Cruise Holidays and Quilt Retreat at Sea.
Exceptions: Travel Guard will not issue a refund of insurance and/or policy fees, but you may request a credit to be used for a future trip. Any cancellations made that result in loss of monies paid may be filed as a claim through Travel Guard. These claims must fit under the insurance coverages and do not include the Cruise Holidays and Quilt Retreat at Sea cancellation fees.
Travel Supplier Policies: It is each passenger’s responsibility to have all required documentation, including but not limited to: (1) government issued birth certificate and photo ID, and (2) valid passport and/or visa. Passports are recommended for all travel. All passengers assume full responsibility for inquiring and confirming passport, visa, vaccination, other entry requirements, safety and
security conditions of destinations to be visited. The “Taxes” category on the Travel Invoice includes air taxes, port taxes, departure fees, government fees and fuel surcharges if applicable. These costs are imposed by the suppliers and airlines and are subject to change until time of departure. Michelle Jackson has no control over these taxes and fees and should they increase your invoice will reflect this increase.
Michelle Jackson, an independently owned and operated franchise of the Travel Leaders Group, acts solely as a general booking agent on behalf of the customer, for the purpose of processing bookings and reservations with various cruise lines and travel suppliers. Cruise Holidays has no control over the travel suppliers, the fares charged for services, their policies and procedures, change in itineraries, the scheduling of their services, or their methods of providing services. Therefore, Michelle Jackson shall not be liable or responsible, and is released of responsibility and liability, for any delay, inconvenience, loss or damage for personal or property injury, to any Passenger resulting from breach of contract or any acts or omissions on the part of any travel supplier, cancellation of any service by a travel supplier, any refund due from a travel supplier, any terrorist activities, civil or labour unrest, mechanical or construction defects or failures, diseases, local laws, climatic conditions, or any other cause.